Shipping policy
Welpless Shipping Policy
At Welpless, we proudly serve customers in the United Kingdom and the United States.
We offer free standard shipping on all orders, with no minimum purchase required.
Orders are fulfilled by our international logistics partners and may ship from facilities located outside the destination country, including China.
Estimated delivery times are provided below and are also displayed at checkout.
Order Processing Time
All orders require a processing period before shipment.
Processing Time:
1–4 business days (Monday–Friday).
During this time, we prepare your order, quality-check items, and arrange shipment with our logistics partners.
Order Cut-Off Times
To ensure same-day processing:
- United Kingdom: Orders placed before 5:00 PM (London Time – GMT/BST) will begin processing the same day.
- United States: Orders placed before 5:00 PM (Los Angeles Time – Pacific Time) will begin processing the same day.
Orders placed after the cut-off time will be processed on the next business day.
Shipping & Transit Time
After processing, orders are shipped internationally.
Transit Time:
6–12 business days (Monday–Friday).
Estimated Total Delivery Time:
7–16 business days (including processing time).
Please note that international shipping times may vary due to customs clearance or carrier delays.
Shipping Costs
Free Standard Shipping:
All orders qualify for free shipping. No minimum order value is required.
Carrier Services
We work with trusted international carriers, which may include:
Royal Mail
DPD
UPS
FedEx
Carrier availability may vary depending on destination.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number.
You can monitor your shipment using our Track My Order page.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Need More Information?
Visit our Frequently Asked Questions page or contact our customer service team at support@welpless.com
Contact Information:
Store Name: Welpless
Address: 3476 Rancho Rd, Redding, CA, 96002, US
Email: support@welpless.com
Phone: +1 (530) 201-6941
Customer Service Hours
Monday–Friday: 9:00 AM – 5:00 PM (GMT)
We respond to emails within 24 hours on business days (Mon–Fri).
Messages sent over the weekend will be answered on Monday.